What is EpicCare Link?
EpicCare Link is a secure web-based portal that provides access to shared patient electronic medical record information so we can better coordinate care.
EpicCare Link grants access to patient charts based on established relationships between patients and providers such as being a PCP or care team member.
What is available in EpicCare Link?
Staff will be able to view your patients Advocate Health medical information, including:
- Patient demographic and care team information
- Inpatient facesheets
- Hospital admissions and discharges
- Outpatient visits
- Lab and imaging results
- Review procedure reports
- Growth charts
- Coverage and benefits information
- Claims Status
Enter Referrals to:
- Specialist
- Therapy
- Department
- Outpatient Surgery
Receive notifications about your patients based on events at Advocate Aurora locations including:
- Admissions and discharges
- Outpatient visits
- Results
- Referrals
Exchange messages with Advocate Aurora clinicians via In Basket
Submit a Customer Service Message (CRM)
Surgical coordinators can view their surgeons’ schedules, request OR time, and enter and manage surgical cases on behalf of their surgeons.
How is EpicCare Link access managed?
Access is managed by one or more designated Site Administrators within each group. To ensure continuous support and prevent access issues, groups are encouraged to have at least two Site Administrators, including a primary and a backup. These individuals are typically practice managers, office managers, supervisors, or directors.
Site Administrators have the responsibility to manage access for users in their group. Responsibilities include:
- Reset a user’s password
- Reset a user’s two-factor authentication
- Remove a user
- Add a referring provider to their group
- Request access for new and returning users
- Complete Site Verification
Access Requests for EpicCare Link
The EpicCare Link Site Administrator can request access for new users in EpicCare Link under the Admin icon > My Groups > Account Request.
Instructions on how to request an account are located on the homepage > Quick Links > Site Administrator Guide > Requesting a User Account.
Support and Learning Resources
EpicCare Link can be accessed here.
All learning resources (tips sheets, quick start guides and videos) are self-guided and available to all users in EpicCare Link under the Quick Links section on the homepage.
For quick self-service support, visit the EpicCare Link FAQ.